Refund policy

Each Courtin cushion is woven by hand. For this reason, returns and exchanges are not standard. Customised and unique pieces are final and cannot be returned. The photographs of cushions on our website are actual photographs of the pieces.

If your order arrives damaged, please write to enquiries@alexisdeducla.com within 48 hours of delivery, with photographs of the piece and its packaging. We will review each case and organise a return or refund accordingly.

Paid orders cannot be cancelled.Each Courtin cushion is woven by hand. For this reason, returns and exchanges are not standard. Customised and unique pieces are final and cannot be returned. The photographs of cushions on our website are actual photographs of the pieces.

If your order arrives damaged, please write to enquiries@alexisdeducla.com within 48 hours of delivery, with photographs of the piece and its packaging. We will review each case and organise a return or refund accordingly.

Paid orders cannot be cancelled.Each Courtin cushion is woven by hand. For this reason, returns and exchanges are not standard. Customised and unique pieces are final and cannot be returned. The photographs of cushions on our website are actual photographs of the pieces.

If your order arrives damaged, please write to enquiries@alexisdeducla.com within 48 hours of delivery, with photographs of the piece and its packaging. We will review each case and organise a return or refund accordingly.

Orders, once paid, cannot be cancelled.